Employers and employees find themselves amidst a global pandemic that has shaken our everyday operations at work but also how we go about daily interaction—be it social gatherings or formal work meetings.
The COVID-19 virus has significantly sped up the rate at which the 4th Industrial Revolution is unfolding, and our present use of technology has increased significantly from merely one year ago.
As we are continuously adapting and striving to find integrative and all-encompassing technology solutions to our new virtual world, employers must remember that up-skilling is imperative: not only for the organisation’s economic success but also for the success of employees’ interpersonal relationships & occupational success rates.
Key focus-points that employers have to be on the lookout for:
1. Professional remote communication:
Meetings have shifted from personal to virtual, =resulting in our voices, tone, etiquette & facial expressions being the factors that will contribute to future successful business transactions. Employees need to be aware of these attributes and be educated in client interaction and service delivery. SEESA’s Customer Service webinar provides valuable support in the above aspects.
2. Emotional intelligence in a virtual world & stress and time management
Leadership, proactive structuring of work, and emotional intelligence are acquired skills that should be nurtured to create a better work environment. It ensures that all staff members feel validated and well managed. SEESA’s Leadership & mentoring webinar covers noteworthy content contributing to this matter and will benefit your company.
Ubuntu is not merely a word in the dictionary – it should be a lifestyle. Inclusivity in the workplace is an ever-growing topic and should be taken to heart. Culture & Diversity in the workplace is essential to the well-being of all staff members, and the well-being of an organisation that finds itself within the rainbow nation. Awareness of these matters positively attributes to staff morale and productivity.
4. Health & hygiene in the workplace
Hygiene routines within society & businesses have changed significantly since the start of the pandemic, and this newfound ritual has become second nature to all. Employees are responsible for their health & hygiene, but also for practising mindfulness regarding these matters in the workplace. Health & Hygiene’s webinar condenses core hygiene insights.
5. Teamwork & Managerial skills
Delegation & management can significantly affect the teamwork within an office, as well as the overall staff morale and staff turnover of a company. Honest introspection is crucial in constantly adapting, growing, developing the self and indirectly positively imparting to personnel at all levels. Management courses address vital issues and offer new problem-solving strategies.
You cannot spell “challenge” without “change” – Unknown.
Although we find ourselves in uncertain times, there is no need for your organisation to be left behind on a technological or adequate skill level.
Be sure to visit SEESA’s website for an exciting list of webinars offered under the Skills Training product for more information.
About The Author:
Címòn Le Roux is a Skills Development Facilitator at the SEESA Skills Cape Town branch since September 2019. She obtained a BA Humanities degree at the University of Stellenbosch (2016), as well as an Honours Degree in Psychology via UNISA (2017).