According to section 14 of the Consumer Protection Act 68 of 2008, a consumer may cancel an agreement at any stage by giving the supplier 20 business days’ notice.
Once the consumer has given notice to the supplier, the consumer remains liable for any amounts owed to the supplier up to the date of cancellation.
The supplier may ask for a cancellation fee if the agreement is terminated prematurely by the consumer. This cancellation fee must be reasonable. The reasonability depends on the nature of the agreement and the cost incurred by the supplier for the goods or services to be rendered to the consumer.
However, you must note that this section of the Consumer Protection Act is not applicable to agreements signed between juristic persons.
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